Return policy

V. Product return policy

V.1. According to GEO 34/2014, you have 14 calendar days from receipt of the package to notify us by email at shop@brotorheads.com of your intention to return.

V.2. The right of withdrawal is, according to legal provisions, dedicated to individual consumers. Legal entities characterized as follows: SRL, SA, PFA, II, IF, etc. are not covered by GEO 34/2014 art. 9/1, and their return is optional. Thus, Brotorheads reserves the right to reject returns for this type of organization, especially if it does not comply with all the requirements listed below.

V.3. Product return conditions:

used, assembled, welded, painted products or those that show specific assembly traces cannot be returned;

products that were custom-made by one of Brotorheads' suppliers, especially for the customer's car, cannot be returned, as well as OE (original equipment) products, brought on special order cannot be returned;

for products purchased by external order – all products marked with a delivery time of 7 days or more, returns are not accepted, since they were ordered specifically for that customer;

automotive liquid products (engine oil, antifreeze, brake fluid, transmission oil, etc.) cannot be returned;

auto detailing and polish products must be returned unused, unopened or sealed, where applicable;

the notification for the return of the product must be made within 14 days from the moment of receiving the package;

the return of the products will be made in a packaging that does not allow the product to be damaged during transport;

we reserve the right to refuse damaged packages or products that show signs of wear;

returns will be made only together with the invoice received;

for products purchased at a discount, money cannot be refunded, only their equivalent in other products in our store.

V.4. In order to improve the quality of the products and services offered to our customers, we will be grateful if you communicate the reasons for the return.

V.5. All returned products will be replaced as long as the return conditions are met.

V.6. Return method:

V.6.1. Please notify us of your intention to return the product by sending an e-mail to shop@brotorheads.com, containing the following information: the name under which the order was placed, the order number, the product you wish to return;

V.6.2. The return will be sent to the address communicated by Brotorheads, within the return process;

V.6.3. The return will be sent by express courier, without refund. The value of the returned products will be returned exclusively to the bank account indicated by the Customer;

V.6.4. Payment for the return will be made by Brotorheads within a maximum of 14 days of receipt, to the bank account indicated on the return form, in accordance with the law in force.

V.6.5. For the return, the only cost you will incur will be the cost of transporting the product to our headquarters, without any other additional fees.

V.6.6. All returned products can be replaced with other products of your choice from our store (if they meet the return conditions).

V.6.7. Products that do not fall within the return policy of www.brotorheads.com/shop/ will not be considered and will be sent back to the buyer, the shipping cost being borne by him.

 

5.8. Payment for the return shipment

5.8.1. Payment by Brotorheads will be made in the following situations:

a. you received a product other than the one ordered;

b. you received products with a manufacturing defect;

c. you received products that are damaged.

5.8.2. Payment by the consumer will be made in any other situation that does not fall under point 5.8.1.